Terms of Service & Legal Documents

By accessing or using TNAADO's services, website, portal, or any platform ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

TNAADO Inc. ("TNAADO", "we", "us", or "our") provides technology, marketing, logistics, and business development services to clients ("Client", "you", or "your"). These Terms govern your use of our Services and constitute a legally binding agreement.

These Terms apply to all TNAADO services including SLUEKIE and any future services operating under the TNAADO umbrella.

TNAADO offers the following categories of services:

• Technology Services: Web development, app development, hosting, and technical solutions
• Marketing Services: Content management, paid advertising, influencer marketing, and strategic campaigns
• Digital Marketplace Services: Amazon and e-commerce platform management
• Logistics Services: 3PL, storage, fulfillment, and shipping solutions
• Incubator Programs: Brand development, strategic partnerships, and growth programs
• Portal Access: Client dashboard, project management, and business tools

Specific services will be outlined in individual service agreements, proposals, or statements of work ("SOW") which supplement these Terms. In case of conflict, the SOW takes precedence for that specific engagement.

3.1 Pricing

All pricing is outlined on our pricing page and in individual service agreements. Prices are subject to change with 30 days notice. All services include a 20% overhead surcharge covering payment processing, administrative costs, and management fees.

3.2 Payment Methods

We accept major credit cards, bank transfers, and other payment methods as agreed upon in writing. Payments are processed securely through Stripe.

3.3 Billing Cycles

Monthly retainer services are billed on the 1st of each month. One-time billable services are invoiced upon project completion or as specified in the SOW. Enterprise packages follow custom billing schedules as agreed.

3.4 Late Payments

Payments are due within 15 days of invoice date unless otherwise specified. Late payments may incur a 1.5% monthly interest charge and may result in service suspension or termination.

3.5 Refunds

Refund eligibility depends on the specific service and circumstances. Development work and completed services are generally non-refundable. Monthly retainers may be cancelled with 30 days written notice.

Clients agree to:

• Provide accurate and complete information required for service delivery
• Respond to communications and requests in a timely manner
• Provide necessary access credentials, accounts, and materials
• Review and approve deliverables within agreed timeframes
• Maintain confidentiality of portal login credentials
• Use services in compliance with all applicable laws and regulations
• Not engage in activities that could harm TNAADO's reputation or operations
• Not share portal access with unauthorized users

5.1 Client IP

Upon full payment for development services, clients receive ownership of custom-developed deliverables created specifically for them, excluding TNAADO's proprietary tools, frameworks, and methodologies.

5.2 TNAADO IP

TNAADO retains ownership of all proprietary systems, tools, code frameworks, processes, and methodologies used in service delivery. Clients receive a license to use deliverables but not to resell or redistribute TNAADO's proprietary technology.

5.3 Third-Party Materials

Clients are responsible for ensuring they have proper licenses and rights for any third-party materials, content, or software they request TNAADO to integrate into their projects.

Both parties agree to maintain confidentiality of sensitive business information, trade secrets, and proprietary data shared during the course of the business relationship. This obligation survives termination of services.

TNAADO implements industry-standard security measures to protect client data. However, clients acknowledge that no system is 100% secure and TNAADO is not liable for unauthorized access resulting from circumstances beyond our reasonable control.

7.1 Service Warranties

TNAADO warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. We will make reasonable efforts to correct any material defects in deliverables reported within 30 days of delivery.

7.2 Disclaimers

IMPORTANT NOTICE: TNAADO DOES NOT GUARANTEE SPECIFIC BUSINESS RESULTS, REVENUE, PROFIT, OR ROI. MARKETING AND BUSINESS OUTCOMES DEPEND ON NUMEROUS FACTORS BEYOND OUR CONTROL.

Services are provided "as is" without warranties of any kind beyond those expressly stated. TNAADO disclaims all implied warranties including merchantability and fitness for a particular purpose.

TNAADO's total liability for any claims arising from services shall not exceed the total fees paid by the client for the specific service giving rise to the claim in the 12 months preceding the claim.

TNAADO is not liable for indirect, incidental, consequential, or punitive damages including lost profits, lost revenue, or lost data, even if advised of the possibility of such damages.

9.1 Service Term

One-time services conclude upon delivery and payment. Monthly retainers continue month-to-month unless terminated. Enterprise agreements follow terms specified in individual contracts.

9.2 Termination by Client

Clients may terminate monthly retainers with 30 days written notice. Termination of ongoing development projects may result in fees for work completed to date.

9.3 Termination by TNAADO

TNAADO may terminate services immediately for non-payment, breach of terms, illegal activity, or circumstances that make service delivery impossible or unreasonable.

9.4 Effect of Termination

Upon termination, client must pay all outstanding fees. TNAADO will provide completed deliverables upon full payment. Access to the TNAADO Portal and ongoing services will cease.

Incubator programs are governed by separate program agreements that supplement these Terms. Incubator terms may include revenue sharing, equity arrangements, performance milestones, and penalty fees as outlined in individual program contracts.

Note: Incubator participants must sign a separate Incubator Program Agreement that details specific terms, equity arrangements, and performance expectations.

Clients agree to indemnify and hold TNAADO harmless from claims arising from:

(a) Client's use of services

(b) Client's violation of these Terms

(c) Client-provided content or materials

(d) Client's violation of third-party rights

12.1 Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes shall be resolved in the courts of Ontario.

12.2 Negotiation

In the event of a dispute, parties agree to first attempt resolution through good faith negotiation before pursuing legal action.

TNAADO reserves the right to modify these Terms at any time. Material changes will be communicated via email or portal notification. Continued use of services after changes constitutes acceptance of modified Terms.

14.1 Entire Agreement

These Terms, together with any service agreements and SOWs, constitute the entire agreement between parties and supersede all prior agreements and understandings.

14.2 Severability

If any provision is found unenforceable, the remaining provisions continue in full effect.

14.3 Assignment

Clients may not assign their rights or obligations without TNAADO's written consent. TNAADO may assign to affiliates or successors.

14.4 Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control including natural disasters, war, pandemic, or government action.

For questions about these Terms, please contact:

TNAADO Inc.

1 Dundas St West, Suite 2500

Toronto, Ontario, Canada M5G 1Z3

Phone: 1.844.988.1421

Email: legal@tnaado.ca